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Shipping/T&C

Shipping Options & Returns Policy

When will I receive my order?
90% of our orders are packed and sent out within 2 working days. Do note that there might be delays during events, do check our Facebook page for updates.
Our order packing days are Mondays to Fridays 10am to 4pm.
We do not pack or send out orders on Saturday, Sunday & Public Holidays.
Shipping duration will vary from country to country. 

Office Closure Notice - Orders placed during this period will be packed when we are back in office.

Office Closed On…

Reason

Order Packing Date

10 April 2020 Public Holiday: Good Friday 13 April 2020
1 May 2020 Public Holiday: Labour Day 4 May 2020
6 to 11 May 2020 Event: Mummys Market Baby Fair @ Expo 12 May 2020

Should you require #ohmymats urgently, kindly visit TANGS (Plaza and Vivocity) to grab them. They have ready stock for #ohmymats (small & large) and markers. 

Shipping Methods & Prices

SINGAPORE
(OPTION IS CLOSED TILL 31 DEC 2020)
Self Collection Option

Mon to Fri, 10am to 4pm: 14 New Industrial Road #05-01A Singapore 536203
We will send you an email or SMS to inform you that your order is ready for collection.

      WEF 1 Dec 2019, we have removed free shipping by SingPost Normal Mail due to high numbers of delayed/lost mail. 
      Free Shipping For All Orders Above $20!

      For orders less than $20, there will be a discounted courier charge of $5 per order.
      You can expect to receive your order within 2-5 working days after your package has been packed & picked up by the courier company. Do note that there will be additional delays during peak periods (11.11 & 12.12 sales, Christmas season, long weekends due to public holidays, etc). 

      Fragile Courier - $10
      Orders will be packed in a carton box. This is the best option if you are intending to gift the mats. 
      Shipping will be via Qxpress or other courier companies with tracking link. We use a variety of shipping companies. 
      An email with the tracking link will be sent to you once your order has been shipped. You can expect to receive your order within 2-5 working days after your package has been packed & picked up by the courier company. Do note that there will be additional delays during peak periods (11.11 & 12.12 sales, Christmas season, long weekends due to public holidays, etc). 

      Express Courier - $12
      Orders will be packed in a box. This is the best option if you are intending to gift the mats. 
      Shipping will be via Qourier (with tracking) or our own delivery team (no tracking). You will be able to choose delivery timeslot (4 hour window). We will call you to arrange delivery date & timeslot.
      You can expect to receive your order within 0-2 working days.
      It is best if you can call us at 62824881, Mon - Fri 10am - 4pm, to inform that your order is urgent and we will attend to it immediately.

      *****
      OVERSEAS SHIPPING - To all countries except Indonesia, Hong Kong, Taiwan, Malaysia & Australia. Please contact the respective countries' authorised sellers to make your purchase.

      *****
      REST OF THE WORLD

      Shipping Charges Vary - Please add to cart & check out to see the shipping fee. You do not need to enter payment/credit card details to check the shipping fee.
      Free for orders $200 and above

      We use a variety of shipping companies. There is NO TRACKING for free shipping option. You can expect to receive your order within 2 to 4 weeks after your package has been packed. 
      You may top up for courier with tracking accordingly. Courier with tracking has faster delivery time of 2 to 10 working days. 

      Important Note for Overseas Shipping: Please check on your country’s import taxes (if any). You are liable to pay for your import taxes if applicable. 

      *** *** ***
      Refunds & Exchange
      Due to the nature of our products, we have a strict no-refund, no-returns policy as we do not sell returned products. No one likes to be sent a returned product when they paid for a brand new product. Our policy is in place to protect our customers.

      Due to system limitations, we will not be able to edit orders. Please check your cart carefully before proceeding to pay. We will only be able to update shipping address (if incorrect) BEFORE the order is shipped out. 

      Should there be a mistake in the order made by us, we will absorb the shipping & ensure an exchange for the customer is done. Please take clear photos of what you received, a screenshot of your order confirmation email and email to hello@ohmymats.com.sg.